Job Title: Vice President - Sales and Support

  • Department:
  • Sales and Customer Suppor
  • Reports To:
  • Chief Sales and Marketing Officer
  • Location:
  • Bangalore (Leanworx HO)

Job Overview

The VP of Sales and Support will lead the strategy, execution, and growth of the company’s sales and support operations. This role focuses on driving revenue growth, building and managing customer relationships, and ensuring a seamless experience for clients leveraging the company’s real time machine monitoring SaaS solutions. As a key member of the executive team, the VP will align the sales and support strategies with the company’s broader Industry 4.0 goals. This role is pivotal in driving both customer acquisition and retention, ensuring that clients maximize the value of the company’s solutions, and positioning the company as a leader in the Industry 4.0 space. 

Key Responsibilities:

Sales Leadership
  1. Develop and execute a comprehensive sales strategy to achieve revenue and market share goals. 
  2. Build and manage a high-performing sales team focused on acquiring and retaining customers. 
  3. Identify target markets and customer segments which are most likely to benefit from real time machine monitoring and industry 4.0 
  4. Establish KPIs for sales performance and ensure consistent achievement of targets. 
  5. Collaborate with marketing to refine the sales funnel and optimize lead generation strategies. 
  6. Coordinate with the marketing team to ensure that lead generation targets are met. 
Support Management
  1. Lead the customer support team to deliver excellent post-sales service and ensure customer satisfaction. 
  2. Establish robust support workflows to resolve client issues quickly and effectively, minimizing downtime for their operations. 
  3. Implement tools and processes for monitoring customer success metrics, including adoption rates, churn rates, and Net Promote Scores. 
  4. Work closely with product development teams to gather customer feedback and influence product roadmap priorities. 
Strategic Planning
  1. Develop a long-term business growth strategy focused on scaling operations globally. 
  2. Analyze market trends, competitor offerings, and customer needs to identify new opportunities. 
  3. Build strategic partnerships and collaborations with industry leaders to expand the company’s reach. 
  4. Establish quarterly and yearly targets and KPIs for sales and support. 
  5. Establish lead generation targets based on the sales target 
  6. Participate in trade fairs, seminars and conferences 
Cross-functional Collaboration
  1. Collaborate with the product, marketing, and operations teams to ensure alignment on goals and seamless execution. 
  2. Provide regular feedback to the R&D team to improve the SaaS solution’s value proposition and competitive edge. 
  3. Align support initiatives with sales efforts to enhance customer retention and upselling opportunities. 
  4. Mentor sales and support team members 
Financial and Performance Management
  1. Prepare and manage budgets for sales and support departments. 
  2. Monitor and report on key financial metrics such as ARR (Annual Recurring Revenue), LTV (Lifetime Value), and CAC (Customer Acquisition Cost). 
  3. Optimize resource allocation to balance growth and profitability. 

Requirements

Education
  • Preferably Diploma / bachelor’s degree in engineering 
  • Business Administration, or a related field (Master’s/MBA preferred). 
Experience
  1. 10+ years of sales leadership experience in manufacturing industries. Preferably in MES, ERP and other Manufacturing software, machines tools, cutting tools or accessories etc. 

       2. Proven track record of scaling sales teams and achieving aggressive revenue targets. 

       3. Strong background in customer success management. 

       4. Experience in global sales or handling large enterprise accounts in manufacturing sectors. 

       5. Selling to CEOs in Manufacturing companies 

Skills
  1. In-depth knowledge of Industry 4.0 concepts, smart manufacturing, and SaaS machine monitoring solutions. 
  2. Exceptional leadership and team-building capabilities. 
  3. Strong analytical and problem-solving skills, with the ability to interpret data to make informed decisions. 
  4. Excellent communication, negotiation, and presentation skills. 
  5. Proficiency in CRM tools and support management platforms  

What We Offer

  1. Competitive salary and performance-based incentives. 
  2. Comprehensive benefits package, including health, dental, and vision insurance. 
  3. Opportunities for professional growth and development. 
  4. Collaborative and dynamic work environment. 
  5. Flexible work arrangements. 

Key Metrics for Success

  • Revenue growth and achievement of sales targets. 
  • Expansion into new markets and customer segments. 
  • Customer satisfaction scores (e.g., Net Promoters Score). 
  • Retention and upselling rates. 
  • Performance of the sales and support teams against set KPIs. 
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