Job Title: Customer support engineer

  • Department:
  • Applications
  • Location:
  • Bangalore

Job Overview:

This is a manufacturing job, working with people and machines in shop floors. The Application Support Engineer is responsible for providing technical support and ensuring the smooth operation of Leanworx Machine Monitoring System. The role involves troubleshooting, diagnosing, and resolving issues, as well as assisting end-users with technical problems. The job  is 75% online, and 25 % at customer sites.

Key responsibilities
  • Providing application assistance to users.
  • Provide consultancy to users on productivity improvement.
  • Test software and IoT hardware.
  • Suggest and design new features in product.
Required skills and qualitfications
  • BE / Diploma in Mechanical / Mechantronics / Electronics / Electrical Engineering.
  • Preferably at least 1 year of shop floor experience in Production / QC / PPC / Maintenance
Skills
  • Ability to speak confidently.
  • Problem-solving ability.
  • Willingness to travel intra-city and inter-city.
  • Good spoken and written English.
Knowledge and skills that you will acquire
  • Talking to CEOs and top management.
  • Productivity improvement, OEE, Downtime reduction
  • Industry 4.0, Data analytics
  • CNC machines, SPMs, Robots.
  • IoT, Cloud computing, Big data, AI.
  • CNC communication, sensors.
Benefits
  • Competitive salary and comprehensive benefits package. 
  • Opportunities for career advancement and skill development. 
  • Collaborative and inclusive team environment. 
  • PF, Health insurance and other applicable benefits. 
apply here
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